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RMA Request

To receive a Return Merchandise Authorization (RMA) for your product(s), you must submit a request using Logic's RMA request form. If you are a Products customer who uses a Logic SOM, Card Engine, development kit, etc., please refer to the Products section below. If you are a Manufacturing customer who uses Logic to manufacture your product, please refer to the Manufacturing section below.

Products Warranties


Products RMA Request Process

Before submitting your request, please check our support pages and the available Product Change Notification (PCN) documents for each affected product (available on your Account Summary page). The PCNs contain a wealth of information including currently known design and production issues.

If you are returning any portion of a development kit, please contact our technical support team to make sure there is no available fix that could alleviate the need to return the product. Our technical support team can be contacted through the Ask a Question web page.

To submit a request for RMA, please complete the RMA Request Form using these instructions as a guide. Then email the completed form to RMA-Product@logicpd.com.

Logic will respond to RMA requests within one business day. If your request is approved, Logic will email a return materials authorization number, instructions on how to return the product, and a shipping label. If your RMA request is declined, you will receive a detailed explanation via email.

All RMA numbers are valid for 30 days. If you do not return the authorized product to Logic within 30 days, a new RMA request form will need to be completed and submitted to Logic for approval. To expedite the RMA process, please return your product(s) to Logic only after you have received an RMA number and shipping label.

Manufacturing RMA Request Process

To submit a request for RMA, please complete the RMA Request Form using these instructions as a guide. Then email the completed form to the original manufacturing site location:

 

Logic will respond to RMA requests within one business day. If your request is approved, Logic will email a return materials authorization number, instructions on how to return the product, and a shipping label. If your RMA request is declined, you will receive a detailed explanation via email.

All RMA numbers are valid for 30 days. If you do not return the authorized product back to Logic within 30 days, a new RMA request form will need to be completed and submitted to Logic for approval. To expedite the RMA process, please return your product(s) to Logic only after you have received an RMA number and shipping label.